Terms and Conditions

About Us 

Hayley Joy is a South African based online retailer of high quality designer clothing, offering Real sizes, Odd sizes, and specialising in Plus-sizes. We offer comfortable, lasting garments, that are designed and manufactured in house. We believe that women’s bodies are a shape, not a size, and it’s for this reason that we have removed sizes from our labels, and replaced them with colours and shapes. Our unique size categorisation system embodies this belief, and through this system we strive to respect all shapes and sizes, by designing and manufacturing respectful ranges of fashion, so that every woman feels beautiful and comfortable in what she wears.

Use of Site 

Users may only use this site to browse the content and make legitimate purchases. Users are not to use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase(s). This site and the content provided herein may not be copied, reproduced, republished, uploaded, posted, transmitted or otherwise distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is also strictly prohibited. Any unauthorised use of this site and/or the materials contained herein may constitute legal violations, and as such, the appropriate legal actions will be taken against unlawful users.

Disclaimer of Warranty 

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. 
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions amongst these contents. 
Further, the Providers do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation, data loss, lost revenues and lost profit) which may result from the inability to use or the correct/incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. 
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights 

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modifications to or withdrawal of this Website, and/or alter these Conditions from time to time, and your continued use of this Website (or any part hereof) following such change shall be deemed to be your acceptance of such alterations.

It is your responsibility to check regularly to determine whether these conditions have been changed. If you do not agree to any changes to these Conditions then you must immediately stop using this Website. We will use our reasonable endeavors to maintain this Website. This Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Third Party Links 

In attempts to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Availability 

Lead time is dependent on stock availability. Should the product not be in stock please allow up to 14 working days for production, plus delivery time. Every effort is made to effect shipment of your order timeously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule. We endeavor to keep you up to date about the status of your order. Delivery will take place within 3-5 working days if the delivery address is in South Africa. For international deliveries please allow for up to 21 working days.

Delivery Policy 

When you confirm a purchase with us, legal obligations arise and your right to refunding of monies (whether charged to your credit card or in any other way paid), is limited by our Terms & Conditions. You must not make any purchase through this site unless you understand and agree to all of our Terms and Conditions. Once payment is made for a purchase, it is deemed that you have read and understood these terms and conditions for such a purchase. If you have any queries please contact us before making any purchases on this website.

Shipping 

Please ensure that you provide the correct shipping address from the outset, as title and risk are passed on to you once your order has left our premises. Packages are occasionally returned to us as undeliverable, should this occur, every attempt will be made to contact you and arrange for re-delivery.

International Shipping 

We charge a base rate of R1000 (ZAR) for international shipping however we reserve the right to send a second invoice for the excess shipping cost should your purchased items weigh more than 2kgs.

Order Processing 

No orders will be processed until orders are fully confirmed and payment is received in full. Please contact info@hayleyjoy.com with any sales or payment related queries.

Refunds/Returns Policy 

Should you for any reason wish to cancel or return your purchase, you are required to advise us in writing at info@hayleyjoy.com of your wish to return the said goods. Goods must be returned to us undamaged and in their original packaging within 7 calendar days. Thereafter, no returns will be accommodated. Should goods become damaged or lost en route back to us, no money will be refunded.

Payment Options and Pricing 

All transactions will be processed in South African Rands (ZAR), American Dollars (USD), British Pounds Sterling (GBP), Australian Dollars (AUD), New Zealand Dollars (NZD), Canadian Dollars (CAD) or Euros (EUR).
The total price of your order includes VAT and shipping costs. We reserve the right to change pricing at any time without notice.

PayPal

PayPal is the preferred payment method for a number of online merchants. Users wishing to make a purchase on this Site using PayPayl must sign up for a PayPal account if they do not already have one. PayPal also enables us to process credit and debit card payments. Standard PayPal fees and terms of use apply. For more information click here.

Please email info@hayleyjoy.com for more information.

Security Policy 

As a PayPal merchant, Hayley Joy is committed to providing secure online services. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. The Merchant does not have access to credit card details.

Monitoring 

We have the right, but not the obligation, to monitor any activity and content associated with this Website. Accordingly, we may investigate any reported violation of these Conditions or complaints and take any action that we subsequently deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from this Website).

Law 

These Conditions will be exclusively governed by and construed in accordance with the laws of South Africa, whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time and without prior notice. Alterations to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s responsibility to periodically check these Terms and Conditions on this Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such alterations.

Consent 

I understand that all of the images, designs and trademarks are registered to Hayley Joy and its associates, and hereby accept these Terms and Conditions. I undertake not to copy/duplicate these elements either directly or indirectly in any way and understand the legal implications of doing so. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Hayley Joy for any civil action or any legal action deemed necessary against me.

Contact Details
Please note that the online store keeps the same operating times as the physical boutique, which are: Working Days/Hours:

Monday – Friday 9am to 5pm
Saturday – 9am to 2pm
Sunday – Closed
Public Holidays – 9am to 1pm
Physical Address: Shop 10, Dunkeld West Shopping Centre, 281 Jan Smuts Ave. Cnr. Jan Smuts Ave & Bompas Rd. Dunkeld West 2196 (AT THE BACK OF THE CENTRE)

Telephone: (+27) 72 784 4587 or (+27) 11 325-2488

Email: info@hayleyjoy.com