Returns, Exchanges and Refunds
Hayley Joy offers a full return, exchange and refund policy, if the item is damaged, or the incorrect size.
Please contact Hayley on 072 784 4587 or email firstname.lastname@example.org within 7 days of purchase.
All garments must be returned unworn and with their original tag attached.
If you order the incorrect size, we will replace with a new size, depending on stock availability. If we do not have a replacement, we will issue a credit note, or provide a refund. You will be responsible for the collection cost, which will be deducted from your credit note or refund.
If the garment you receive is damaged, we will arrange collection and either refund the full amount or replace it with a new garment at our cost.
Refunds are done into your bank account of choice, via EFT. They are processed as soon as we receive your return.
Unfortunately we cannot be held responsible for general wear and tear, or for incorrect wash care.
We have a very eagle eyed quality controller in our factory, but we are all human, so if you are unhappy about anything, we are always here to address your concerns.
Hayley is the one to contact as she liaises directly with the factory. You can reach her on 072 784 4587.
Thank you for supporting our proudly South African team and we hope that you feel as honoured wearing your Hayley Joy exclusive design, as we feel when we’re sewing the HJ collections.